Susan McKeen

Susan T. McKeen was named Director for Learning and Development in March 2014.  In this role, McKeen reports to the Vice President, Employee Resource Management, and is responsible for facilitating career growth and progression for over 600,000 employees of the United States Postal Service.

McKeen directs the design and implementation of all leadership development, corporate succession planning, employee training, learning and career development strategies, policies, and programs to advance corporate objectives, and foster an environment of continuous learning. In addition, McKeen is responsible for the management of two U.S. Postal Service owned and operated national learning and development centers -- the National Center for Employee Development (NCED), located in Norman, OK; and the William F. Bolger Center for Leadership Development, in Potomac, MD. 

McKeen joined the Postal Service in 1980 and has held a wide variety of positions throughout her Postal career.  These include Manager, Leadership Development and Talent Management; Manager, Retail Access Channels, where she was responsible for managing retail programs that bring postal products and services to customers beyond the traditional venue of the Post Office, and Manager, Operations Planning and Support, where she was responsible for reviewing, coordinating and integrating all operational activities.  Susan also served in Network Operations Management, where her efforts contributed to the establishment of the Priority Mail Processing Centers.  She has also had assignments in International Operations and Supply Management. 
   
McKeen is a graduate of the prestigious Key Executive Program at American University, where she received a Master’s degree in public administration.  She is the recipient of the Vice President’s Award in 2001, 2005, 2007, 2010, 2014 and 2015.