HCMG 2016 (past event)
November 29 - December 01, 2016
Contact Us: 1 (888) 482.6012
Daniel Riordan
Chief Human Capital Officer
Internal Revenue Service
Check out the incredible speaker line-up to see who will be joining Daniel.
Download The Latest AgendaPlanning Ahead: Human Capital Development for the Future
Tuesday, January 12th, 2016
08:40 Keynote: Are Your Employees Focused on Delivering Quality Citizen Services?
Effective public service requires great customer service. In order to deliver quality citizen services, however, an operational plan relies on human capital managers to develop a capable workforce. The session will discuss:
• Capturing the citizen’s voice in agency services and making it part of human capital strategy
• Making customer service a part of employee training and development
• Ensuring employees are cognizant of customer needs and the mission in everything they do
• Capturing the citizen’s voice in agency services and making it part of human capital strategy
• Making customer service a part of employee training and development
• Ensuring employees are cognizant of customer needs and the mission in everything they do